To refer a patient to Maxcare Hospice, call (714) 844-7777. Our nurses are on call 24/7. Maxcare is an ACHC-accredited, Medicare-certified hospice in Westminster, CA (CMS CCN 551689, NPI 1679879993) that accepts Medicare and Medi-Cal and serves Orange County, the Inland Empire, and South Los Angeles County. Our care team speaks Vietnamese, and one nurse speaks Korean.
How to refer
- Call (714) 844-7777 — 24/7 for nurses; office Monday–Friday, 9:00 AM–5:30 PM.
- Fax: call for fax number. Send records by fax or another secure channel only — never by regular email or web form.
- We coordinate eligibility review with the attending physician and arrange an admission visit with the patient and family.
What we need
- Patient name, location (home, facility, or hospital), and family/decision-maker contact
- Face sheet and insurance (Medicare, Medi-Cal)
- Referring and attending physician contact
- Primary hospice diagnosis, H&P, recent progress notes, labs/imaging supporting decline
- Medication list, code status / POLST if available
- Preferred language (Vietnamese, Korean, or English)
Eligibility quick list
- Physician certifies a terminal illness with a prognosis of six months or less if the disease runs its usual course
- Patient/representative chooses comfort-focused care instead of curative treatment for the terminal illness
- Common signs: frequent hospitalizations or ED visits, weight loss, declining function (PPS/ADL decline), increasing symptom burden
- Covered by the Medicare Hospice Benefit and Medi-Cal hospice benefit
- Unsure? Call us — we will help review whether the patient may qualify.
Languages
Vietnamese-speaking care team, plus one Korean-speaking nurse (한국어 가능 간호사 1명). English for all services. We do not currently have staff speaking other languages.
Quality data from CMS
- Hospice Care Index (CMS): 8 out of 10
- Hospital transfers and re-enrollment after live discharge: very low — 98th–99th percentile (CMS Hospice Care Index measures)
- 78% of families would definitely recommend us (Medicare CAHPS survey, 10/2023–9/2025)
Verify on Medicare Care Compare – Maxcare Hospice (CCN 551689) or compare hospices at Medicare Care Compare.
Frequently asked questions
How do I refer a patient to Maxcare Hospice?
Call (714) 844-7777. Nurses are on call 24/7; the office is open Monday–Friday, 9:00 AM–5:30 PM. Call for our fax number. Please do not email patient health information.
What does Maxcare need with a hospice referral?
Patient name and contact, referring physician, diagnosis and recent clinical notes supporting a prognosis of six months or less, face sheet and insurance (Medicare or Medi-Cal), code status/POLST if available, and a family contact. Send records by fax or secure channel only.
Does Maxcare Hospice accept Medi-Cal?
Yes. Maxcare Hospice accepts Medicare and Medi-Cal.
What languages does the Maxcare care team speak?
English and Vietnamese across the care team, plus one Korean-speaking nurse. No other languages are offered by staff.
What areas does Maxcare Hospice serve?
Orange County, the Inland Empire, and South Los Angeles County, from our office in Westminster, CA.
What is Maxcare’s CMS hospice quality data?
On CMS Care Compare (CCN 551689), Maxcare’s Hospice Care Index is 8 out of 10, and its rates of hospital transfers and re-enrollment after live discharge are very low (98th–99th percentile). 78% of families would definitely recommend us (Medicare CAHPS survey, 10/2023–9/2025).
Is Maxcare Hospice accredited?
Yes. Maxcare Hospice is accredited by ACHC and Medicare-certified (CMS CCN 551689, NPI 1679879993).
Accreditation & recognition
ACHC-accredited · We Honor Veterans partner · Pinnacle Customer Experience Award 2013, 2014, 2015
