Vietnamese American family-owned. Our full Vietnamese-speaking care team is here from your first call: call (714) 844-7777.
There are two ways to start. Choose the one that fits you.
For families: Ask our team about hospice
You can call us yourself. You don’t need a referral to ask questions. We’ll listen, help you think through whether hospice may fit, and work with your loved one’s doctor, because a physician still has to certify eligibility before hospice care can begin. Calling is a conversation, not a commitment.
Call (714) 844-7777 · What happens after you call
We speak English and Vietnamese, and one of our nurses speaks Korean. Tiếng Việt · 한국어
For physicians, case managers and facility staff: Make a referral
- Phone: call our 24/7 line at (714) 844-7777. Open 24 hours, 7 days a week.
- Records: call our 24/7 line at (714) 844-7777 and we’ll tell you how to send records securely. Please never send records through a website form or regular email.
- What helps: the patient’s location and care setting, the decision-maker’s contact details and preferred language, a physician order, the diagnosis and recent notes showing decline, the medication list, the face sheet and the code status/POLST. A phone call is enough to start. See the full list
- Updates: with appropriate authorization, we keep the referring professional informed.
Referring from a skilled nursing facility or hospital? See our SNF & discharge planner page. Fiduciary, attorney or care manager? See how we work with you.
What happens after you call
- You talk with our team. Tell us who you’re calling about, where they are staying and how to reach you. We’ll ask which language you prefer. Please don’t put medical details in any online form.
- We answer your questions. We explain what hospice includes, how the Medicare hospice benefit works and whether hospice may be a fit. Asking doesn’t sign you up for anything.
- We work with the doctor. With your permission, we contact your loved one’s doctor for records and an order for a hospice evaluation. A physician must certify eligibility.
- We arrange a visit. A member of our clinical team meets you at home or at the facility, at a time we agree on together, to talk through care and check eligibility.
- Your family decides. If your loved one qualifies and chooses hospice, we plan care with you. If hospice isn’t the right fit yet, we can point you to other help.
Referring from a skilled nursing facility or hospital? See our SNF & discharge planner referral page.
Maxcare Hospice has supported Orange County physicians, case managers, discharge planners and social workers since 2011. We are a Medicare-certified hospice (CCN 551689) based in Westminster, and we have Vietnamese-speaking staff.
How to refer
- Call us at (714) 844-7777. Open 24 hours, 7 days a week. A live person answers our phone.
- Send records. Call for fax and secure transmission instructions. Please don’t send patient information through website forms or regular email.
- We coordinate. Our team contacts the patient or family to schedule an evaluation and keeps you updated. We’ll call you back as soon as possible.
What to send
A referral can start with a phone call. Our intake team will tell you which documents they still need. The more of these we receive, the faster eligibility can be confirmed:
- Patient name, date of birth and phone number (send through a secure channel, not this website)
- Signed physician order or referral for hospice evaluation
- Primary terminal diagnosis and relevant secondary or comorbid conditions
- Recent history & physical and progress notes showing decline
- Medication list and allergies
- Recent labs, imaging or other diagnostic results that support the prognosis
- Functional status: PPS or Karnofsky score, ADL dependence, FAST stage for dementia
- Evidence of decline: weight loss, recurrent infections, ER visits or hospitalizations in the past 6 months
- Insurance information (Medicare or other) and face sheet
- Advance directive, POLST and code status, if available
- Attending physician who will follow the patient (yes/no), plus contact information
- Caregiver or decision-maker name and phone; preferred language (we have Vietnamese-speaking staff)
- Care setting: home, assisted living, board and care, or skilled nursing facility
Hospice eligibility documentation checklist
- Physician certifies a terminal illness with a prognosis of 6 months or less if the disease runs its normal course
- Patient or representative chooses comfort-focused care over curative treatment for the terminal illness
- Clinical findings support the prognosis, for example declining PPS, weight loss, increasing ADL dependence or frequent hospitalizations
- Disease-specific indicators are documented (see our hospice eligibility guidelines)
- Face-to-face encounter documented when required for recertification
For hospital case managers and discharge planners
Maxcare Hospice is a Medicare-certified (CCN 551689), ACHC-accredited hospice based in Westminster, family-owned since 2011. Our care team includes Vietnamese-speaking nurses, aides and office staff, and one of our nurses speaks Korean, which helps when a patient or family prefers to talk about hospice in their own language.
Ways to send a referral
- Phone: our referral line is answered by a live person 24 hours a day, 7 days a week.
- Electronic referral platforms: if your hospital uses one, search for “Maxcare Hospice” or ask us which platforms we are on.
- Records: call for our referral fax and secure transmission instructions. Please do not send patient information by regular email or a website form.
Service area
From our Westminster office we care for patients at home, in assisted living, board and care homes and skilled nursing facilities across Orange County, including Westminster, Garden Grove, Fountain Valley, Santa Ana, Huntington Beach, Anaheim, Stanton, Cypress, Los Alamitos, Costa Mesa, Orange, Tustin and Fullerton, plus parts of Los Angeles County and the Inland Empire. Call to confirm a patient’s ZIP code.
Certification and accreditation
- Medicare-certified hospice, CMS Certification Number 551689 (certified December 24, 2012)
- Accredited by ACHC
- California HCAI ID 406304488
- We Honor Veterans partner
- Public quality data: Maxcare Hospice on Medicare Care Compare
Patient choice
Every patient and family chooses their own hospice. We are glad to answer a family’s questions, in English or Vietnamese, whichever hospice they choose.
Referral questions
How do I refer a patient to Maxcare Hospice?
Call our referral line, which a live person answers 24 hours a day, 7 days a week. Ask for our referral fax and secure transmission instructions, or use your hospital’s electronic referral platform if we are listed there. Please do not email patient health information.
What should I send with a hospice referral?
The face sheet and insurance information, the hospice diagnosis with a recent history and physical and progress notes that support a prognosis of six months or less, the medication list, code status or POLST if available, the attending physician’s contact, the care setting, and a family or decision-maker contact with their preferred language. A phone call is enough to start.
Who certifies hospice eligibility?
The hospice medical director and the patient’s attending physician, if there is one, certify that the illness is terminal with a prognosis of six months or less if it runs its usual course. We coordinate the eligibility review with the attending physician.
Which languages does the Maxcare care team speak?
English and Vietnamese across the care team, and one of our nurses speaks Korean.
Where does Maxcare Hospice provide care?
At home, in assisted living communities, board and care homes and skilled nursing facilities across Orange County, plus parts of Los Angeles County and the Inland Empire. Call to confirm a patient’s ZIP code.
What coverage do you accept?
The Medicare Hospice Benefit. For other coverage, call us and we will verify it with you before care begins.
Contact
Maxcare Hospice · 13800 Arizona St #201, Westminster, CA 92683
Phone: (714) 844-7777 · Fax: call for fax
Open 24 hours, 7 days · Line answered live 24/7
Request a hospice evaluation
Leave your name, phone and ZIP code. We’ll call you back as soon as possible. Need help now? A live person answers 24/7 at (714) 844-7777.
Talk with a hospice nurse
A live person answers 24/7. Open 24 hours, 7 days. Vietnamese-speaking staff.
Maxcare Hospice · 13800 Arizona St #201, Westminster, CA 92683 · Medicare-certified (CCN 551689)
We speak your language: English · Tiếng Việt · 한국어 (Korean-speaking nurse) · ACHC-accredited · Line answered live 24/7 · (714) 844-7777
Accreditation & recognition
Maxcare Hospice is ACHC-accredited and a We Honor Veterans partner. Pinnacle Customer Experience Awards 2013, 2014, 2015 were earned by 24/7 Care at Home, part of our family of care.
Helpful pages: Download our referral checklist | Hospice referrals for SNFs and hospital discharge planners
